Delivery costs
The shipping costs displayed are estimates and may vary depending on weight, destination, and carrier rates. If an adjustment is required, we will contact you within 48 business hours .
Please note that delivery to Nunavut, Yukon and the Northwest Territories is not included by default in our standard service.
However, we can arrange shipping to these areas upon request. For more information or to obtain a personalized quote, please do not hesitate to contact us.
Q&A
How do I choose the right size crate for my dog?
🛻 For transport:
A more fitted crate is recommended. It limits movement during transport, increases safety, and can reassure anxious dogs with a more contained space.
🏡 For home or long periods:
Choose a spacious crate where your dog can stand up, turn around and lie down comfortably for maximum comfort.
How often is the inventory on our website updated?
Our inventory is regularly updated, and new orders arrive frequently. If you can't find the model or color you're looking for, please contact us; we'll be happy to check availability for you.
🚗 How do I secure the cage in my vehicle?
Ruffland crates have built-in anchor points for attaching straps. For safe transport, it is strongly recommended to use strong securing straps .
👉 Good news : We offer D-Ring or Down Ring attachments specifically designed for Ruffland cages. These accessories can be installed directly onto the cage and facilitate secure attachment to your vehicle.
What is a Primo Pad and why use it in a Ruffland crate?
The Primo Pad is an ultra-durable padded mattress designed to fit perfectly into Ruffland crates. It provides extra comfort for your dog while being easy to clean and very durable , even for dogs who scratch or chew.
Made with a waterproof and antibacterial coating, it is ideal for intensive or prolonged use.
👉 It's a great addition to improve your dog's well-being, especially during long journeys or resting at home.
What to Do with Your Kennel After a Significant Impact?
- Carefully inspect your kennel: Place it in a dark room and shine a flashlight from the inside out. This method makes it easier to spot small cracks or stress points.
- Check the hardware and doors: Make sure no parts are bent, loosened, or damaged.
- Unlike a helmet, RuffLand kennels are designed to flex and absorb impact without failing after a single incident.
- However, if you notice any cracks, soft spots, or compromised hardware, it’s important to replace the part or even the entire kennel if necessary.
- If everything looks intact after inspection, your kennel remains safe to use.