Policies

Refunds

Request a refund within 7 business days of receipt.
Returned items must be in perfect condition, unused and in their original packaging.
Once the receipt and condition of the product have been verified, we will proceed with the refund using the original payment method.

After this period, a store credit or exchange may be granted within 14 working days . Under the same conditions

Delivery Details

Delivery costs

The shipping costs displayed are estimates and may vary depending on weight, number of products, destination, and carrier rates. If an adjustment is required, we will contact you within 48 business hours.

We ship everywhere across Canada, including Ontario and Western Canada.
Please note that delivery to Nunavut, Yukon, and the Northwest Territories is not included by default in our standard service

However, we can arrange shipping to these areas upon request. For more information or to obtain a personalized quote, please do not hesitate to contact us.

Delivery times

We are committed to preparing and shipping your order within 24 to 48 business hours after confirmation .

Delivery time is generally 3 to 9 business days , depending on the destination, the carrier chosen and the time of year (especially holidays or peak periods).

While we make every effort to ensure prompt delivery, delays beyond our control may occur. If you have any questions or experience delays, please do not hesitate to contact us:

📧 info@performancek9.ca
📞 514-444-4500

Thank you for your trust.

RuffLand Guarantee

RuffLand offers a limited lifetime warranty on its rotationally molded products (Cages, Trays, Dividers, Waterhole, etc.) to the original purchaser.

Other accessories are covered by a 30-day limited warranty.

This warranty covers manufacturing defects, excluding normal wear and tear, damage due to misuse, impact, or unauthorized modifications.

For any warranty claims, please contact us with proof of purchase and photos of the affected product.

PrimoPad Warranty

We offer a 30-day warranty against any manufacturing defects on PrimoPad products from the date of purchase.

If you notice a defect, please contact us promptly with a detailed description, photos of the problem, and proof of purchase. We are committed to helping you find a suitable solution.

This warranty does not cover damage due to misuse, normal wear and tear, or accident.

Kuranda Guarantee

Kuranda guarantees the integrity of frames and fabrics (Cordura, Ballistic, Heavy Duty vinyl) for one (1) year from the date of purchase.

This warranty excludes Outdoor Mesh products, cushions, accessories and cosmetic damage.

As an authorized reseller, we are available to assist you with your warranty claims. For any claims, please contact us with a detailed description, photos of the defect, and proof of purchase.

For more information, visit: kuranda.com/warranty

RexSpecs Warranty

RexSpecs offers a one (1) year warranty against any manufacturing defects.

For any warranty related claims, please visit RexSpecs official website directly and follow their instructions, or contact them by email or phone:

📧 returns@weaverleather.com
📞 (307) 209-3890
🌐 www.rexspecs.com

This warranty does not cover normal wear and tear, accidental damage or misuse.